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Original review: Jan. 4, 2019 The first power failure the generator came on fine.
Shop our selection of Generac, Generators in the Outdoors Department at The Home Depot. Store Finder; Truck & Tool Rental. More + Product Details Close. Premium features on Generac Quiet Source Series generators Premium features on Generac Quiet Source Series generators provide extra-quiet backup power for larger residential and light. Activation of the unit. Unit must be registered and proof of purchase available 3. Not standard by Generac. Products that are modified or altered in a manor not authorized by Generac in writing. Starting batteries, fuses, light bulbs, engine fluids and any related labor.
The next one it failed to come on and locked up. It gave error code E1062. The dealer reset the unit and the next power failure it did the same thing. The dealer said he could not fix and I had to get another dealer to do the warranty work.
Two separate dealers have given me the runaround and they all are too busy to set an appointment. Generac customer service says I have to call a dealer. The unit is useless as is Generac service. DO NOT BUY A GENERAC UNIT and especially not the Synergy unit. Original review: Dec. 28, 2018 Bought the 16 kW home standby generator in 2004 because we have a lot of power outages in living rural.
Generator ran okay for several years. Had an over-speed trip problem, battery charging problem. Generac tech repaired those at my costs. Had a slow starting problem (still do). Generac service companies (2) cannot fix it.
One service company charged me $356. For the service call, 2 spark plugs, one air filter and it didn't help any at all.
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Had another tripping off problem. Generac tech said it was a bad stator. I replaced the rotor & stator for $1300. Original review: Dec. 22, 2018 This unit is brand new and has never run. Zero hours on this units clock. I have called the Generac company three times but have not been helped or given advice on how to fix this problem.
The problem is I can not move the fuel selection switch from natural gas to propane. I was told there is a pin stopping the switch from turning. There are several Generac service people in New Hampshire but the few I called never returned my call. Generac never returned my calls or offered to help with this problem with the fuel selection switch, keeping in mind this unit is brand new and never has run at all. Original review: Dec.
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11, 2018 I purchased the Generac EcoGen in July 2015. Home is off grid and Generac had a good sales pitch. The EcoGen was hooked up and activated on Sept 15, 2015.
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It would not start so service was ordered. Generac repairman walked into my yard looked at the EcoGen saying he knew nothing about them and left. Second repair call was two weeks after. He diagnosed issue as the main motherboard. An additional two more weeks for part to arrive and two more weeks to installation.